At Little Smile, we believe every customer deserves a seamless shopping experience. Our Cancellation, Return & Refund Policy is designed to be fair and transparent. Please review it carefully before placing your order.

1. ORDER CANCELLATION

You can cancel your order before it ships. Once dispatched to our delivery partner, cancellation is typically not possible—the order will then follow our Return Policy instead.

To cancel, contact us immediately with your Order ID.

2. 7-DAY RETURN WINDOW

We accept returns within 7 days of delivery for damaged, defective, incorrect, or significantly different products.

All return requests require our approval before you send the item back.

3. RETURN ELIGIBILITY

Your return qualifies if:
- Request is made within 7 days of delivery
- Product is in original condition, unused and undamaged
- No modifications, repairs, or misuse have occurred
- Original packaging is intact
- You provide clear photos or videos if requested

Returns that don't meet these conditions may be declined.

4. REASONS WE ACCEPT RETURNS

We'll accept returns for:
- Damage during delivery
- Wrong item shipped
- Manufacturing defects
- Product significantly different from description

Contact us within 7 days of delivery if any of these apply.

5. RETURNS WE DON'T ACCEPT

We cannot accept returns for:
- Change of mind
- Normal wear and tear
- Minor color, texture, or stitching variations
- Normal foam compression from use
- Damage from improper handling or overuse
- Unauthorized repairs
- Customized or handmade items
- Screen display differences

6. REFUNDS

Once approved and returned, eligible refunds process within 24 hours. The funds appear in your account based on your bank's timeline—typically 2-5 business days.

Applicable shipping, return, or handling fees may be deducted.

7. REPLACEMENTS & EXCHANGES

Depending on the issue and availability, we may offer a replacement, repair, or refund. Final resolution follows product inspection.

8. DAMAGE AT DELIVERY

Inspect your order upon arrival. Photograph any visible damage to the product and packaging, then